At Mart99.Pk, we prioritize customer satisfaction, and we want you to be completely happy with your purchase. If, for any reason, you are not satisfied with your order, we offer a hassle-free Refund and Returns Policy to ensure a smooth shopping experience.

1. Returns Eligibility:
– Products must be returned within 14 days from the date of delivery.
– Items must be unused, in their original packaging, and in the same condition as received.
– Products eligible for return include damaged, defective, or incorrect items received.

2. Refund Process:
– Once your returned item is received and inspected, we will notify you about the status of your refund.
– If the return is approved, we will initiate a refund to your original payment method within a few business days.
– Please note that shipping fees and any applicable taxes are non-refundable.

3. Returns Procedure:
– To initiate a return, please contact our customer support team via email or phone, providing your order details and reason for the return.
– We will guide you through the return process and issue a return authorization, along with the necessary instructions.
– Please securely package the item and ensure it is adequately protected during transit to prevent damage.

4. Non-Returnable Items:
– Certain products, such as intimate or sanitary goods, perishables, and gift cards, are exempt from our refund and returns policy.
– For hygiene reasons, we do not accept returns on personal care items, including cosmetics, skincare, and earphones.

5. Damaged or Defective Products:
– In the unlikely event of receiving a damaged or defective item, please inform us within 48 hours of delivery.
– We may request photographic evidence to assess the issue, and a replacement or refund will be provided accordingly.

6. Cancellation Policy:
– Orders can be canceled within 24 hours of purchase by contacting our customer support team.
– After the specified time frame, cancellation requests may not be possible due to order processing and shipping.

Please note that Mart99.Pk reserves the right to amend or update this Refund and Returns Policy at any time. We are committed to addressing your concerns and ensuring your shopping experience is enjoyable. If you have any further questions or require assistance, please feel free to contact our customer support team. We are here to assist you and ensure your satisfaction with every purchase at Mart99.Pk.