Last updated: October 2026

This Privacy Policy explains how Mart99.pk (“Mart99”, “we”, “us”) collects, uses and protects your personal information when you visit our website or place an order.

Information We Collect

  • Order details: your name, phone number, delivery address, city and email address (if given) when you place an order.
  • Account details: if you create an account, your login email and order history.
  • Messages: information you send us through the Support page, WhatsApp, email or phone.
  • Website usage data: pages viewed, device and browser type, and approximate location, collected through cookies and analytics tools.

How We Use Your Information

  • To confirm, pack and deliver your order and to collect Cash on Delivery.
  • To contact you about your order, delivery, returns or claims.
  • To answer your questions and give customer support.
  • To send offers and updates by email, only if you agree to receive them. You can unsubscribe at any time using the link in every email.
  • To improve our website, products and advertising, and to prevent fraud and fake orders.

Sharing Your Information

We do not sell your personal information. We share only what is needed with:

  • Courier and logistics partners, to deliver your parcel (name, phone number and address).
  • Suppliers and fulfilment partners, so they can prepare and dispatch your order.
  • Service providers such as website hosting, email sending, analytics and advertising platforms (for example Google and Meta), which help us run and improve our store.
  • Authorities, if required by law.

Cookies and Analytics

Our website uses cookies and similar tools, including Google Analytics and advertising pixels, to understand how visitors use the site and to show relevant ads. You can block or delete cookies in your browser settings; some parts of the website may then not work properly.

Data Security and Retention

We take reasonable steps to keep your information safe. We keep order records for as long as needed for delivery, claims, accounting and legal purposes.

Your Choices

You can ask us to view, correct or delete your personal information, or to stop sending you marketing emails, by contacting us. Some information may need to be kept for legal or accounting reasons.

Children

Our website is not meant for children under 13, and we do not knowingly collect their information.

Changes to This Policy

We may update this policy from time to time. The latest version will always be on this page.

Contact Us

If you have any questions about this Privacy Policy, contact us through our Support page or email support@mart99.pk.